Identification of hidden costs associated with labor competenciasmanagement

Abstract

The objective of the investigation is to identify the existing dysfunctions and hidden costs in competency management. Theoretical methods are used; analysis and synthesis, inductive and deductive, and a three-stage procedure is applied, which is shown in a case study carried out in a hotel in the historic center of Havana. As a result, the quantification of the
hidden cost generated by the dysfunction is obtained: the existence of unsuitable workers to
occupy the position that amounts to CU 2117.52 / year. The competences at the three levels were also redesigned and control indicators were evaluated, so it is concluded that it
is essential to adequately control the hidden costs for a more objective projection of labor competencies, and successfully manage the needs of the organization, processes and activities to be implemented in  different positions.