Organizational consulting, means of improvement in business processes. Casestudy

Abstract

The objective of this work was to design a procedure for the ordering, standardization and
continuous improvement of the Technical Scientific service "Diagnosis of the general organization system of the Business Management and Direction System" offered by CIGET
Santiago de Cuba. To do this, we start from the methodology established by the National Group
for Business Improvement and other tools and techniques are used, such as documentary analysis, consultation with experts, participant observation, surveys, conducting interviews, group work. The result was validated at the Electric Company in Santiago de Cuba. The
importance of  organizational consultancies and the contracting of these services to third parties
is demonstrated.